© 2011 Assembly Plus, Inc. All rights reserved.
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email:service@assemblyplus.us | call: (804) 873-9575
Q: How do I set up an appointment with your company?
A: Very simple; once you know when your product is going to be delivered, give us a call and will schedule your assembly.
Q: Will the job be done in one day?
A: Unless otherwise noted at the time of making the appointment, ABSOLUTELY. Smaller jobs will be completed in a few hours.
Q: Do you have a cancellation policy?
A: Please call us by 5:00 PM the day before your appointment to make any cancellations.
Q: Will the assemblers move the product?
A: We ask that when you have your product delivered or bring it home, that you ask the delivery people to place the boxes in the room, or just outside the room, in which, we will be setting up the product. We will position it where you want it in the room once we have built it. However, if you do not have space in the room and need to place the boxes elsewhere (garage, storage room, etc.), for a nominal fee, the assemblers will move the boxes where needed. Please mention the needed service at the time you make the appointment. Also, mention if there will be stairs or not.
Q: Will you relocate my pool table?
A: Within 25 miles; dissemble, move, reassemble, level. Additional charge for: over 25 miles, re-felting, over five steps up or down. Customer or representative must be present to verify integrity of the slate before relocation.
Q: Is there a minimum assembly fee?
A: Yes, the minimum fee is $95.We do not charge our customers additional fees for mileage or gas within a 50 mile radius of Richmond. Nor do we charge extra for manpower.
Q: Do you offer trash removal service?
A: Yes, for a $40 fee. If you wish for us to remove your trash, please request this service when making your appointment.
Q: Is there a warranty on the assembly work?
A: Absolutely. We give a 30 day workmanship warranty from the day of assembly. This does not
supersede the manufacturer's warranty on the product itself. Any damage will be brought to your
attention before assembly.
Q: Do you have liability insurance?
A: Yes, one of Assembly Plus’ top priorities is peace of mind for our customers and our technicians. For this reason, we carry qualifying general liability insurance supporting most commercial or residential requirements. Documents available upon request.
Q: What forms of payment do you accept?
A: We accept cash, check, Visa, Discover, Mastercard, and American Express. For services over $200 that are paid for by credit cards, there is a 3% processing fee. For example, if the service is $300, you will only be charged the 3% on $100. Contact us for further details.
